Registered NDIS provider in Melbourne's west
Personal care from one team around you.
Showering, dressing, meals and complex care like catheter and PEG care, at home in Melbourne's west.
Funding
Self, plan and NDIA‑managed
Where we work
Melbourne's west
Melton, Caroline Springs, St Albans, Sunshine and Deer ParkThe United Promise.
One team that knows you, from the first call to every visit after.
Check if we can help- 1Familiar faces
We keep your roster steady, so you see the same small team each week, not a stranger every visit.
- 2One person to call
You get a named coordinator who knows your care and answers when something changes.
- 3Trained for your care
Workers are matched to you and trained in any high-intensity care you need, like catheter or PEG care.
What we help with, from everyday to complex.
Start with personal care, then add household help or outings when you need them.
Showering, dressing and meals
Showering, dressing, toileting, grooming and help with eating. Safe transfers and mobility, and help with equipment for personal care and safety.
More on personal care
Household tasks
Cleaning, laundry, meal preparation and keeping the house running, alongside your personal care.
More on household tasksHigh-intensity personal care
Complex care, from workers trained for it
We're registered with the NDIS Commission for high-intensity daily personal activities. That covers care such as catheter care, PEG feeding, complex bowel care, seizure management and pressure-sore care. Tell us what's needed and we'll match a worker trained in that skill.
More on complex care
Outings and transport
A support worker can come with you to appointments, the shops and activities, or drive you there.
More on outings and transport
SIL, nursing and life changes
We're also registered for Supported Independent Living, community nursing and help through big life changes. See all 12 registration groups.
More on SIL and life changesNot sure what you need? Call 0416 851 984 and we'll talk it through, or read our free guides for families.
Starting is simple, even if you're switching.
Not happy with your current support? You can change providers. We'll plan your start date around any notice period, so there's no gap in care.
- 1
Tell us what you need
Five quick questions here, or a phone call. We call you back to talk it through.
- 2
Meet us first
At home, with family there if you like. You approve a service agreement with every support and price in writing.
- 3
Start on your date
Your support starts when it suits you, timed around any notice with your current provider.
What families tell us.
Example reviews for this preview. Real reviews from your clients go here.
“Mum's carer turns up on time and actually talks with her while she helps her shower. Mum looks forward to the visits now.”
“Dad needs catheter care and we were worried nobody would get it right. His worker was trained for it from the first visit.”
“They explained my plan in plain English and set up my first visit without any fuss.”
Some of the people behind your support.
United Health Professionals is a registered NDIS provider in Melbourne's west, focused on personal care at home, including high-intensity care. Our direction is led by your choices, needs and goals, and we shape every support around them so you can take real steps towards independence.
Example profiles for this preview. Your own team's photos and introductions go here.
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Elena Markovic
Director
Elena leads the team and meets every new client and their family before support starts.
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Sophie Walsh
Care Manager
Sophie plans high-intensity care and makes sure each worker is trained in the skills a client needs, like catheter care or PEG feeding.
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Daniel Mensah
Team Leader
Daniel runs the support worker roster across Melton and St Albans, so clients see the same familiar faces each week.
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Tom Brennan
Intake Coordinator
Tom is usually the first person you'll speak to. He takes your call, talks through your plan and books your first visit.
United Health Professionals Pty Ltd, ABN 69 649 956 776. Registered with the NDIS Quality and Safeguards Commission, approved until 12 June 2027. See our entry on the register.
For support coordinators
Check our capacity in one short form.
Send the participant's suburb, days and supports, including high-intensity personal care. We'll call you back to confirm what we can offer.
Questions people ask us.
Can you help with showering and personal care?
Yes, personal care is our main focus: showering, dressing, toileting, grooming and help with eating. Tell us your routine and we'll match support workers to it.
Can I switch from my current provider?
Yes, you can change providers whenever you like. Check the notice period in your current service agreement and we'll plan your start date around it, so there's no gap in your care.
What is high-intensity personal care?
Daily personal care that needs specific skills, for people with complex support needs, such as catheter care, PEG feeding and complex bowel care. The NDIS Commission registers providers separately for it, and we hold that registration.
What does it cost?
Supports can be paid from your NDIS funding if they're included in your plan, and we charge in line with the NDIS Pricing Arrangements and Price Limits. Before anything starts, every support and price is in a service agreement for you to approve.
Do I need an NDIS plan?
To use NDIS funding, yes. We support self-managed, plan-managed and NDIA-managed participants. If you're not sure what your plan covers, call us and we'll go through it with you.
Can I choose my support worker?
Yes, you have a say. We match support workers to your needs and preferences, and if someone isn't the right fit, tell us and we'll change it.
Are your support workers screened?
Every support worker holds a cleared NDIS Worker Screening Check before they work with you, and high-intensity supports are delivered by workers trained in that specific skill.
Which areas do you cover?
Melton, Caroline Springs, St Albans, Sunshine and Deer Park and nearby suburbs in Melbourne's west. Not sure we reach you? Call 0416 851 984.
Can someone contact you on my behalf?
Yes. Family members, carers and support coordinators are welcome to get in touch for you. Support coordinators can use our capacity check form.
What if I'm not happy with my support?
Tell us. Feedback and complaints never affect your supports, and you can also contact the NDIS Quality and Safeguards Commission. See feedback and complaints.
Check if we can help.
- Five quick questions, about a minute
- Nothing to sign
- We call you back to talk it through
Received
Thanks, we've got it.
We'll call you back soon to talk it through. If it's urgent, call 0416 851 984.